Our vision of individual travelling
The world is getting bigger, more beautiful and interesting for us,
when discovering them is as easy as ordering a three-course meal.
“I am Ilona Hensel, founder of Geotoura.
Together with my husband, I love travelling. On my round trips, it is important to me to experience the country and its people intensively and authentically, to look behind facades and uncover hidden treasures. For accommodation, I prefer hand-picked hotels with a very special charm.
However, organising such trips perfectly requires an enormous amount of work and in-depth knowledge of the country and culture, and often also personal relationships.
That’s why I founded Geotoura. At Geotoura, we use our own systems and processes to offer a unique range of high-quality trips. The result is trips that are as personalised and full of authentic and enjoyable experiences as I would like my own trips to be.”
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„Customised, but simple“ – An idea becomes reality
With the Triz method to an innovative travel product
Geotoura began offering cultural study tours in Andalusia in 2006. The focus was on offering travellers insights ‘behind the scenes’ of the destination and staying in boutique hotels with a special ambience. Trained cultural study tour guides ensured an educational and enjoyable trip.
We quickly felt the urge to use our knowledge and quality to create an even more personalised offer. My husband, co-founder and experienced innovation manager in the industry, introduced the TRIZ method for this. TRIZ is an innovation system for resolving seemingly mutually exclusive opposites through newly conceived approaches.
- Individuality on site and authentic experiences
- Sophisticated tour planning
- Challenging travel experiences & encounters
- Utilise country experience and expertise before and during the trip
- Spend the night in charming hotels that suit me
- Customised travel planning
- Sustainable travelling
- – despite – Language barriers
- – despite – Little time required for planning and preparation
- – despite – Protection during the journey
- – despite – Absence of group travel guide
- – despite – time consuming searches on internet portals
- – despite – good price-performance ratio
- – despite – Air travel and car hire
Geotoura thus became a pioneer in detailed, tailor-made travel, which later became known as ‘Highly Personalised Traveling’. As an online tour operator, we offer this unique way of travelling to a broad customer base.
Highly personalised individual trips can be booked digitally and online.
The best of two worlds for a unique experience.
Geotoura only employs trained and experienced experts from the tourism industry with a high level of regional expertise and an affinity for creating personalised travel experiences. Important tools for our travel experts are real quality management through regular on-site visits to our service providers and hotels, contact persons and offices in the destinations, ongoing workshops and further training.
For individual travel, you have to be able to do what others can’t. That’s why we developed our very own software: Cleo Travel Systems. It enables us to manage the complexity of our travel offers and simplify them for you, efficiently implement travel requests, ensure their fulfilment and make our extensive knowledge, destination expertise and insider tips available to you in real time. Cleo Travel Systems is an important component in offering you a 100% customised trip quickly and with a good price-performance ratio.
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Today we are one of the leading, perhaps the leading tour operator of highly personalised individual tours in Europe.
The Geotoura Travel concept
Customised
Planning
Unique
Experiences
Personal
Service
Our aim is to realise a very personal and special trip for each of our customers. Our country experts create a customised itinerary for you according to your specifications and create wonderful, memorable experiences. You can book hand-picked additional offers through us in advance. A destination expert in the travel area is always available to take care of your requests.
Culture or nature, mountains or beach, activities or relaxation, sociable parties or solitary hikes – whatever interests you: tell us what your ideal holiday should look like. We will put together a holiday to suit your preferences. And if you have any other wishes, our staff will optimise the trip until everything is just right.
One passion – one Team
With our team of travel experts and product managers as well as over 20 travel designers in Heidelberg and partner offices in numerous European destinations, personalised advice is just a click away at Geotoura.
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Geotoura: partner and airlines
Important notice
Geotoura is not allowed and cannot offer flights for airlines that are on the EU blacklist(www.ec.europa.eu)– a list of airlines that have been banned from operating in the EU.
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Reliable partners for your trip
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Sustainable travelling as travel concept
The CSR seal is an award for sustainability and corporate responsibility in tourism. Together with tour operators, KATE e.V. (Contact Centre for Environment and Development), the Protestant Development Service (EED e.V.) and the UniEurope trade union federation, the ‘forum anders reisen’ association has developed a set of tools to create sustainability reports and thus effectively implement corporate social responsibility (CSR) in tourism. The CSR seal is an expression of the fact that we fulfil our corporate and social responsibility above and beyond legal requirements. We contribute to sustainable, economic, ecological and social development in tourism.
Of course, you can offset the CO2 emissions of your trip with us and our partner Atmosfair.
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Innovation Cleo Travel Systems – designed for your dream holiday
At Geotoura, we know that behind a great holiday is not only extensive knowledge of the country, but also intelligent processes and digital innovation. The key is to make travelling easy, flawless and satisfying in all respects with the highest level of individuality.
This was exactly what we were looking for in an IT solution when we started developing Cleo Travel 10 years ago as a complete solution for the individual travel sector. The result was a tourism software platform with a business logic that was developed by IT, process and tourism experts in an interdisciplinary manner in order to minimise the complexity of individual trips through intelligent software, processes and algorithms.
We map the entire value chain for your trip and work together with our partners on an interdisciplinary basis: from your enquiry via the website to your tailor-made trip; from booking the service providers in the destinations to preparing the travel documents and looking after you during the trip.
Individual holidays are our passion and this intelligent IT solution is our guarantee for high customer satisfaction, extremely low error rates and ultimately for our attractive price-performance ratio.